As of 3/16/2020 and until further notice, A SERVICE UPDATE FROM UTA: Due to the recent health outbreak, UTA has suspended all in-person services in the interest of everyone’s health and safety. Please do not walk into our office to be seen without an appointment.

UTA will continue to assist tenants in need of help by phone. Please leave a message on our housing hotline by dialing (518)436-8997 and pressing 3. Our staff will return your call as soon as possible and schedule appointments as needed. We thank you for your patience.

Tenants, please take note: Evictions have been suspended until October 1st, 2020. Some court cases are moving forward, but no evictions can take place before 10/1/2020.

NYS Tenant Safe Harbor Act FAQ

UTA - Housing and COVID in Albany FAQ
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Housing Hotline

The housing hotline provides tenants with assistance in answering questions and navigating housing issues. Please be advised, the hotline is not a live hotline. Housing Counselors will return calls in the order they are received. Due to high call volume, there may be a delay in returning your call. Please be prepared to complete a brief intake when our housing counselor returns your call.

To reach the housing hotline call

518-436-8997 extension 3

Or fill out the form below:

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Please note that any information collected by United Tenants of Albany will be entered into a database so that we may better assist clients. All client information will be kept confidential. For more information on how we use client data, please visit CARES, Inc.


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Need Assistance?

All requests for assistance are handled through the Housing Hotline. Tenants seeking assistance can reach our Housing Hotline at (518) 436-8997 extension 3. A housing counselor will return calls in the order they are received.  We appreciate your patience while we respond to high call volumes. Requests and questions can also be sent to

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