Please note that United Tenants of Albany is located at 255 Orange Street, Albany, NY. UTA accepts walk-ins on Monday, Tuesday, and Thursday. Please call us at 518-436-8997 to set up an appointment.
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Housing Hotline

The housing hotline provides tenants with assistance in answering questions and navigating housing issues. Please be advised, the hotline is not a live hotline. Housing Counselors will return calls in the order they are received. Due to high call volume, there may be a delay in returning your call. Please be prepared to complete a brief intake when our housing counselor returns your call.

To reach the housing hotline call

518-436-8997 extension 3

Or fill out the form below:

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Please note that any information collected by United Tenants of Albany will be entered into a database so that we may better assist clients. All client information will be kept confidential. For more information on how we use client data, please visit CARES, Inc.


NEW EVICTION MORATORIUM PROTECTIONS ARE IN EFFECT! Tenants facing eviction should fill out a Declaration of Hardship form and submit it to their landlord ASAP to have protections from eviction until 8/31/2021. Tenants should also provide a copy of the Hardship form to the court. A copy can be emailed to or mailed to Albany City Court-Civil, 24 Eagle St. #209, Albany, NY 12207. Tenants who are: (A) experiencing financial hardships and/or (B) would be at high-risk for severe illness/death from COVID19 if forced to move must fill out a hardship form and give it to their landlord to be protected.

UTA offers financial assistance towards back rent or financial assistance to help tenants move into a new apartment. UTA also offers utility assistance to help tenants pay towards national grid bill. Call our hotline to request assistance and read about this service here.

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Need Assistance?

All requests for assistance are handled through the Housing Hotline. Tenants seeking assistance can reach our Housing Hotline at (518) 436-8997 extension 3. A housing counselor will return calls in the order they are received.  We appreciate your patience while we respond to high call volumes. Requests and questions can also be sent to

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