UTA responds to more than 5000 requests for information and counseling annually. Services available to individuals at UTA include the following:
- A drop-in center, which provides crisis intervention and counseling
- A telephone hotline service, which provides information and responds to questions on housing issues
- Counseling, mediation between landlords and tenants, and court advocacy
- Coordination of homeless prevention services with other organizations to provide assistance and support for people who are at risk of eviction or foreclosure or who have already been displaced
- Training on landlord/tenant issues
- The staff of United Tenants is available to conduct training on a variety of housing topics including, tenant/landlord rights and responsibilities, looking for an apartment, and organizing a tenant association or block association.
UTA walk-in hours are Monday through Thursday from 10:00am-12:00pm and 1:00pm-3:30pm, other times by appointment only. We are closed to the public on Fridays.
Please note that questions regarding tenants’ rights and protections can be addressed on our Housing Hotline at 518-436-8997 ext. 3.
Telephone Hotline Service
Each year UTA receives close to 6,000 calls on the hotline from people looking for apartments, worried about evictions, getting security deposits back, code violations in their buildings, rent increases, mortgage problems and many other housing concerns. While most of the calls are from the Albany area, a growing number of calls are covering NYS, from Buffalo to Plattsburgh and down the Hudson Valley to White Plains. Some of the calls may be a brief discussion with UTA housing counselors while others require more intensive counseling.
Mediation and Advocacy
Landlord/tenant mediation and advocacy are an important part of UTA’s housing services. Over the years United Tenants has been able to have a presence in city courts where UTA’s housing counselor has assisted with mediation.
Coordination of Homeless Prevention Services
UTA’s Homeless Prevention Program is directed at helping low income tenants to remain in their apartments. Through a combination of intensive counseling, landlord/tenant mediation, court advocacy and in some situations the use of emergency financial assistance, becoming homeless is greatly reduced.
A growing number of households pay over 45% of their income for housing and many of the severely rent burdened are the working poor, some of whom transitioned from public assistance into jobs that are often part-time or short term, and which seldom have benefits. A personal or economic crisis can often bring the families to the brink of homelessness.
Training on Landlord/Tenant Issues
The staff of United Tenants are available to conduct training on a variety of housing topics, including tenant/landlord rights and responsibilities, looking for an apartment, and organizing a tenant association or block association.
United Tenants was born out of the organizing experience of tenants in Albany’s South End in the early 1970’s. While Untied Tenants’ direct services help so many people each year, we know that supporting the organizing efforts of Tenants is still very important. If you would like organizing assistance please contact us.
NOTICE – HMIS Policies and Procedures
All requests for assistance are handled through the Housing Hotline. Tenants seeking assistance can reach our Housing Hotline at (518) 436-8997 extension 3. A housing counselor will return calls in the order they are received. We appreciate your patience while we respond to high call volumes. Requests and questions can also be sent to email@example.com.
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